Frequently Asked Questions
Everything you need to know about shopping with KylinAustralia for your home and lifestyle needs.
What are your shipping rates and delivery times across Australia?
We offer flat-rate shipping nationwide, with free delivery on orders over $150. Standard shipping typically takes 3-7 business days, while regional areas may take up to 10 business days.
Do you offer a warranty on your furniture and home decor?
Yes, all KylinAustralia products come with a 12-month manufacturer's warranty against defects. Some premium furniture items may carry an extended structural warranty as specified in the product description.
What is your return policy if I change my mind?
We want you to love your home. If you change your mind, you can return unused items in their original packaging within 30 days for a store credit or exchange, excluding shipping costs.
How can I track the status of my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our courier partner's portal so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free buy-now-pay-later options including Afterpay and Zip Pay.
Are your products sustainably sourced?
At KylinAustralia, we prioritize ethical sourcing. We work closely with manufacturers who use sustainable materials and fair labor practices to ensure our high-quality home goods are responsibly made.