Returns & Exchanges
At KylinAustralia, we want you to love your home as much as we do, which is why we offer a 30-day return policy for most items in original condition. If your purchase isn't quite right for your space, we are here to help you find the perfect alternative or process a refund.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags, manuals, and protective materials are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided return label to your parcel and drop it off at your nearest authorized carrier location, keeping a copy of your tracking number.
Quality Check & Refund
Once our team inspects the returned home goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing