At Kylin, we are committed to providing reliable after-sales service and support for all our products. To ensure transparency, please note the following regarding repair and call-out services:

• Standard Call-Out Fee: A flat fee of $120/hour applies for technician visits within the Melbourne, Sydney, Brisbane, Perth Metro area.

• Additional Travel Charges: For Outer / Regional or interstate locations, extra charges may apply depending on distance and accessibility.

• Repair Costs: Replacement parts are not included in the call-out fee. Any additional repair charges will be quoted and approved before work commences.

• Warranty Coverage:

  • If your product is still under labour warranty and the issue is deemed a manufacturing fault, the call-out and repair will be covered by Kylin (no cost to you).

  • If the issue is not covered by warranty (e.g. wear and tear, incorrect use, or installation issues), the standard call-out and repair fees will apply.

• Remote Support First: In many cases, our team will first provide troubleshooting by phone, email, or video to avoid unnecessary service costs.